 
Project Planning & Managing Analyst (RFP-01-08)
Project Accounting Consultant (PO/CRVF-PAC)
|
Service Management
|
System solutions that have been successfully delivered will have to be equally well-managed in the operational and production environment. This is the province of Service Management.
The three key objectives of service management are:
- Align IT services with the current and future needs of the business and its customers.
- Continually improve the quality of IT services delivered.
- Reduce the long-term cost of service provision
With hundreds of man-years of experience in managing operational systems, with the above objectives always in mind, X-Net is well placed to assist organisations in pursuit of them.
Experience alone is not enough. It must be reinforced with a solid commitment to implementing best practice, and a further commitment to anchoring that best practice in the operational environment.
This is why X-Net works within the framework for Service Management that is embodied in the OGC’s Information Technology Infrastructure Library (ITIL), and in helping clients achieve the associated BS15000 (ISO2000) standards of service management.
Whether it is Configuration and Change Management, Release Management, Service Level Management, Incident and Problem Management or any other components of the ITIL defined framework, you can be sure that X-Net is not there to simply give advice or “consultancy”, but also to lend a practical, experienced hand and there is a world of difference!
back to practices
|
|
